Shipping policy

Here is the professional and clear Shipping Policy translated into English, tailored for your Shopify store. You can easily update the bracketed areas ([...]) to match your specific business details.

Shipping Policy

Last Updated: [Insert Date]

At [Store Name], we strive to ensure that your orders are delivered quickly and securely. This policy is designed to inform you about our order processing procedures, delivery times, and shipping rates.

1. Processing and Preparation Time

  • All orders are processed and handed over to the courier within [1-3] business days after payment confirmation.

  • Orders placed on weekends and public holidays will be processed on the following business day.

  • Preparation times for custom-made, personalized, or handmade products may vary; such details are specified on the individual product pages.

2. Shipping Rates and Options

  • Shipping costs are calculated at checkout based on the weight, volume, and delivery address of your order.

  • Free Shipping is available on all orders of [e.g., $50 / 1000 TL] and above.

  • During promotional periods, store-wide or product-specific free shipping campaigns may apply.

3. Delivery Times

  • Once shipped, orders are typically delivered to your address within [2-5] business days, depending on your location and the courier's operating capacity.

  • [Store Name] cannot be held responsible for delays caused by force majeure, adverse weather conditions, or courier delays; however, our support team will gladly assist you throughout the process.

4. Order Tracking

  • Once your order has been shipped, a Tracking Number will be sent to you via email or SMS.

  • You can use this tracking number to monitor your shipment's status in real-time.

5. Delivery Address and Errors

  • It is the customer's responsibility to ensure that the delivery address is accurate and complete at checkout.

  • If a package is returned to us due to an incorrect or incomplete address, the reshipping fee will be the responsibility of the customer.

6. Damaged or Missing Deliveries

  • Please inspect your package for any signs of damage, crushing, tearing, or wetness upon delivery.

  • If there is obvious damage to the package, please ask the courier to file a Damage Assessment Report (Hasar Tespit Tutanağı) and decline to accept the package, then contact us immediately. We cannot accept responsibility for damaged deliveries if no report is filed.